Orders & shipping
Orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with your tracking information.
Yes, SENN Studios ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
As soon as your order has been shipped, you will receive an email containing your tracking link. Please allow some time for the tracking information to update.
While we aim to deliver every order as quickly as possible, delays can occasionally occur during transit. If your order has not arrived within the expected delivery timeframe, please contact us and we’ll help resolve it.
Yes. If your item is not the right fit, you can request a return or exchange within 14 days of receiving your order, provided the item is unworn and in its original condition.
Returns & exchanges
Returns can be requested within 14 days of receiving your order. Items must be unworn, unwashed, and returned in their original condition and packaging.
To request a return, please email us with your order number. We will guide you through the next steps.
Once your return has been received and approved, your refund will be processed to the original payment method within a few business days.
Product & sizing
To maintain the quality of your SENN pieces, we recommend washing them at 30°C inside out and avoiding tumble drying whenever possible.
Our collections are created using carefully selected fabrics chosen for their comfort, structure, and longevity. Material details can be found on each individual product page.
Some pieces may be restocked, while others are part of limited drops. Follow us on Instagram or subscribe to our newsletter to stay updated on future releases and restocks.
Payments & security
We accept a range of secure payment methods, including iDEAL, Visa, Mastercard, American Express, PayPal, and other payment options available at checkout.
Yes. Once your payment has been completed successfully, you will receive an order confirmation email with your order details.
Yes. All payments are processed through secure and encrypted payment providers to ensure your personal and payment information remains protected.
