We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused—with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Unfortunately, sale items or gift cards cannot be returned.
To start a return, you can contact us at customercare@sennstudios.nl.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can always contact us at customercare@sennstudios.nl.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item.
We can then evaluate the issue and resolve it for you.
Exchanges
The fastest way to get the item you want is to return the item you currently have and purchase the new item separately once your return has been accepted.
14-Day Cooling-Off Period in the EU
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As mentioned above, your item must be in the same condition that you received it—unworn or unused—with tags and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. Upon approval, you will automatically be refunded within ten business days via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Please contact us at customercare@sennstudios.nl if more than 15 business days have passed since we approved your return.